What are the responsibilities and job description for the Customer Service Representative - Dialysis Clinic position at uic?
Position Summary
Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs.
Duties & Responsibilities
Responds to routine inquiries related to departmental function, personnel and scope of services.
Enters/retrieves information from electronic/manual data systems.
Files various materials/documents in alphabetical, chronological or numerical order for the dialysis and the division of Nephrology.
Prepares new file folders and print labels as required.
Manages call intake for the department; routes calls and messages appropriately and efficiently.
Assists other staff with office reception and related support.
Performs data entry and related computer work assignments reviewing for clarity and accuracy, for Dialysis and the Division of Nephrology.
Assists with unit surveys, data collection and data entry functions.
Distributes information related to departmental activities, policies, and other material to other affected departments.
Consults with related departments in order to coordinate patient schedules.
Collects and verifies preliminary customer information in order to expedite delivery of services.
Customer Satisfaction: Treats patients/families, staff, students and visitors with respect and dignity.
Conducts basic level assessment of customer service needs and makes arrangements to ensure needs are met.
Collaborates with other staff to identify, promote and provide positive learning experiences for patients, staff, guests and students.
Utilizes established communication channels/chain of command to escalate or resolve patient care problems.
Perform other related duties and participate in special projects as assigned.
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