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Customer Service Specialist - Continuum of Care

uic
Chicago, IL Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/1/2025

Position Summary

The incumbent reports to multi-levels of management within the department and collaborates with the staff and other member so the health care team as well as external customers and patients of the UI Health community. The Customer Service Specialist is responsible for delivering exceptional support and assistance to patients, families, and healthcare professionals throughout the continuum of care.

Duties & Responsibilities

  • Coordinates and documents insurance authorization to ensure appropriate approvals prior to discharge
  • Assist denial coordinator with filing appeals when insurance companies deny current stay
  • Attach insurance notifications to chart
  • Communicate and collaborate with unit HURC regarding documentation in EPI
  • Chart audits
  • Perform other related duties as assigned
  • Perform other related duties and participate in special projects as assigned.
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