What are the responsibilities and job description for the Part-Time Customer Service Representative - Pediatrics position at uic?
Position Summary
Reporting directly to the Patient Care Director, PEDS/PICU Unit, the Customer Service Representative will perform Intermediate level customer service functions under general supervision within their unit. This includes greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties.
Duties & Responsibilities
Adheres to UI Health Code of Conduct.
Adheres to Nursing's time, overtime, and standards of performance.
Complies with University Health Services TB, flu compliance, and other mandatory requirements.
Completes required orientation program and unit-specific competencies.
Participates in organizational, departmental, and shared leadership activities; supports department and unit.
Greet and screen all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU. Takes messages for unit personnel and routes to appropriate parties.
Answer door and buzz staff into unit; Answers telephone, screens, and routes them to appropriate parties (using telephone paging system if necessary) efficiently.
Distributes information related to departmental activities, policies, and other material to affected areas/departments Provides customer service orientation/training to staff as requested.
Perform clerical and customer service duties.
Schedules appointments, consults, and other follow up care for patients
Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred, or discharged.
Performs other related duties as assigned.
Work in both Pediatrics and Pediatric Intensive Care Unit depending on staffing needs
Perform other related duties and participate in special projects as assigned.
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