Cloud Operations Specialist

Description

The Cloud Operations Specialist at UKG, under our Cloud Administration Department, is responsible for handling the initial implementation of all products and services we offer to our customers. This position requires an energetic, detail-oriented individual that can follow process documents and demonstrate innovation for process improvement. Someone who can thrive with minimal supervision, as well as adapt and excel in team-related initiatives. Customer Service skills are a necessity in order to effectively communicate with internal teams and customers.

Essential Duties and Responsibilities: (other duties may be assigned at management’s discretion)

• Perform customer environment setups and configurations for various products
• Establish integration between respective products
• Perform customer environment test refreshes
• Assist with customer projects as requested
• Exhibit leadership characteristics

General Duties and Responsibilities: (other duties may be assigned at management’s discretion)

• Complete assigned tasks timely and with quality, meeting established service level agreements
• Rely on instructions, pre-established guidelines, policies, and procedures to perform job functions
• Maintain record of customer environment details
• Collaborate with internal teams and/or take lead on process documentation, projects, and tooling

Qualifications

Qualifications/Skills:

• Ability to navigate in Windows-based operating systems
• Familiar with running SQL scripts in SQL Management Studio
• Proficient in Microsoft’s Office suite of products
• Basic PC and Server hardware knowledge and familiarity
• Candidates should hold at least 1 year education and/or work experience in information technology
• Technical aptitude – ability to quickly grasp and understand system functionality and architecture at a technical level
• Familiarity with Microsoft Active Directory, Microsoft SQL, Citrix
• Understanding of SQL and PowerShell

Interpersonal Skills:

• Exceptional work ethic
• Exceptional follow-up skills
• Detail-oriented
• Energetic and motivated
• Strong problem solving skills
• Ability to work independently with minimal supervision
• Ability to multi-task and work in a fast paced, dynamic, client driven environment
• Ability to work through conflicting priorities and tight deadlines
• Comfortable working in an environment in which business processes, tools, etc… are continually evolving

Education/Certification/License:

• Bachelor’s degree in Engineering, Computer Science or related Information Technology Experience preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.