What are the responsibilities and job description for the Associate Label Center Specialist position at UL Solutions?
Responsibilities
Qualifications
What we offer:
Curious? To learn more about us and the work we do, visit UL.com
- Analytical skills to authorize client orders for label purchase and release requests which includes assigning control numbers, storage and control of UL labels.
- Decision making to approve label designs, interacting with internal customers on label formats and material specifications as well as interfacing with clients and UL field staff on label shipment.
- Responsible for client inquiries from various sources (phone and Salesforce), answers questions and/or resolves individual problems with little autonomy.
- Client focus with placing label orders by providing basic information concerning label types, charges, suppliers, and order and release policies and procedures.
- Maintain information systems by entering data regarding label orders, refunds, release orders, etc., into databases as well as filing and updating reference materials.
- Understand label requirements to follow up on general inquiry calls and specific client inquiries promptly and professionally.
- Actively participate in Microsoft Teams to continuously improve and drive quality into UL’s service to the client.
- Knowledge of Field Engineering and label structure.
- Performs other duties as assigned.
- Investigate label types, label design requirements, supplier requirements, product categories, and label charges as well as policies and procedures regarding custom labels.
- Evaluate custom labels comply with UL specifications by reviewing, correcting and authorizing client designs.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Ability to protect the reputation of the UL brand by issuing labels that meet standard operating procedures.
- Answers general client questions regarding shipment status, address verification, label inventory, and UL mark clarification.
- Provide technical support to in-house employees as required.
Qualifications
- Higher Secondary Education plus prior experience of data entry and accessing data from databases and generally two years prior related customer service experience.
- Comfortable in using multiple software tools.
- Has strong client focus and effective client service skills.
- Able to build and maintain good working relationships.
- Ability to analyze complex technical issues.
- Salesforce or Oracle knowledge a plus
What we offer:
- Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $44,000 to $54,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
Curious? To learn more about us and the work we do, visit UL.com
Salary : $44,000 - $54,000
