Client Services Specialist

Responsibilities

• Organize and coordinate assigned client account work in a timely and profitable manner.
• Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
• Prepare client proposals, report specifications, technical information, etc.
• Provide technical consulting services to clients directly and/or through coordination with internal technical team.
• Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Participate in trade shows and technical conferences when necessary.
• Work with business support to bill clients in a timely, concise, and profitable manner.
• Provide technical support to in house employees as required.
• Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• The salary range for this position is $51300 minimum budgeted by team - $60000 midpoint of the salary range and is based upon years of experience that is commensurate with the level of the position. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 10% of the base salary.
• This is a Hybrid role with expectation to be in the office 3 days a week.
  
  

Qualifications

• General degree or equivalent, plus generally one year of directly related experience.
• Fresh University degree is also considered.
• Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
• Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.
  
  

What we offer:

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $55,000 to $65,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
  
  

Learn More:

Curious? To learn more about us and the work we do, visit our company page www.UL.com.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About The Team

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We abide by the highest ethical standards to ensure that not only are the products themselves safe, but the supply chains are using ethically and sustainably sourced materials. We build close relationships with our customers, providing advice and expertise to make sure they’re delivering safe products that meet the latest requirements and manufacturing them fairly. Join our team and make your mark on products that shape people’s lives.