What are the responsibilities and job description for the Sales Representative - Customer Engagement Specialist position at Ulbrich Stainless Steels & Special Metals, Inc.?
Ulbrich Stainless Steels & Special Metals, Inc. is a high-performance company that specializes in the processing of Stainless Steels, Nickel Alloys, Titanium Alloys, Cobalt Alloys, Niobium, Tantalum, Nitinol for various niche-market applications such as aerospace jet engine seals, nuclear reactor fuel cages, heart pacemaker containers, PV ribbon, computer chip substrate, chemical processing tower components, automotive airbag burst disks, automotive oxygen sensors, medical catheters, and cell phone key pads. Our mission is to improve lives with more than metal by working hard for each other, our families, and the communities we live in. The respect and integrity of our team members, dedication to their professions, collaborative participation in lean, and ensuring that safety comes first, has created a culture that has a positive impact on the lives of many.
We are seeking an Inside Sales Representative who is a results-oriented professional with excellent communication, customer service, and interpersonal skills. This individual will manage established accounts and prospect leads to increase our customer base. They will participate in a product orientation program to quickly gain expertise with Ulbrich's products, customers, and precision manufacturing processes.
Responsibilities:
- Managing an inside sales territory;
- Building strong customer relationships;
- Making outbound sales calls for the purpose of prospecting, expanding the customer base, and for marketing of additional products/product applications or services to existing customers;
- Responding to inbound sales calls/customer telephone inquiries concerning all company products, processing services, pricing, and delivery options;
- Providing verbal and written quotations, negotiating order level pricing and order level freight terms, and determining inventory availability; and
- Documenting customer orders in an accurate and timely manner, maintaining account files, preparing reports, and corresponding as required.
