What are the responsibilities and job description for the Customer Service Excellence Manager position at Ulta Beauty, Inc.?
Job Description
The Lead Cashier is responsible for ensuring efficient guest transactions and maintaining high standards of cashwrap cleanliness and aesthetics.
This role involves assisting in training new cashiers, cross-training other associates, and demonstrating leadership skills to drive loyalty results.
The ideal candidate will have a passion for delivering exceptional customer service, process excellence, and driving sales performance.
Key Responsibilities
Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink.
Ensure each guest receives exceptional service by greeting and engaging them, personalizing service to their needs, and recommending Ulta Beauty products and services.
Courteously handle sales, refunds, and exchanges, while taking ownership of replenishing, organizing, and maintaining cashwrap displays, supplies, and impulse fixtures.
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