What are the responsibilities and job description for the Service Dispatcher position at Ultimate Air, Inc.?
Ultimate Air is currently looking for a motivated, POSITIVE professional that can light up a room with their passion for helping others. At our core, we prioritize PEOPLE! We infuse enjoyment into our entire operation. Fostering an encouraging, supportive environment for each individual to flourish. This is a perfect opportunity for an individual who thrives while providing exemplary service to our valued customers. Apply today to learn more about our exciting career opportunities!
Why Choose Ultimate Air?
- Positive and supportive working environment
- Growth and advancement opportunity
- Medical Insurance, 100% covered for the employee!
- Simple IRA with match up to 3%
- Paid Vacation
- Paid Holidays
Compensation: $20-25/hr Depending on Experience
Position Summary: The Service Dispatcher will answer incoming calls and provide excellent customer service. Contact existing customers for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for Sales Consultants. Maintain the work schedules for field technicians and assure that all customer commitments are met. Provide logistical support to technicians and communicating with both fellow employees and customers, informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. Data entry on incoming work orders and administrative tasks as assigned.
Work Hours: Monday - Friday, 8:00 am - 4:30 pm. There may be occasional overtime.
Qualifications
- 1 year customer service experience
- Friendly, outgoing demeanor
- Professional telephone skills
- Experience operating a multi-line phone system
- Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
- Able to communicate clearly in English both verbally and in writing
- Spanish speaking is a plus
- Strong proficiency in Word, Excel, Outlook
- Highly organized and detail oriented
Salary : $20 - $25
