Customer Service Representative

• Order Entry for UL Materials & Equipment orders

o Courteous, prompt answering of phone, fax & email orders to customers.
o Accurate entry of UL orders
o Follow-up with customers to ensure order entered matches order placed.
o Adhere to credit policies when entering / accepting orders.
o Escalation of any items outside of above parameters to Lead

• Verification of inventory to be shipped.

o Verification of physical inventory for orders of size above specified amount or for equipment that is non-conforming.
o Periodic review of inventory stock levels to ensure adequate supply to customer network

• Pro-active communications with UL Customers and Sales Team

o Forward all order documents to proper warehouse
o Paperless filling of orders
o Confirmation of outgoing shipments

• Complete BOL and address labels for shipments
• Daily Invoicing of previous days shipments
• Enter in all tracking numbers and Sales Order Shipment Entry for Documents
• Will learn all parts of the OMS functions for all the divisions.
• Other duties as assigned