Bilingual Project Coordinator

Location: Delray Beach, FL

Ultimate Staffing Services is seeking a high-energy, detail-oriented Project Coordinator to join a leading company in the home improvement industry. This role is perfect for a professional communicator who thrives in a fast-paced, customer-focused environment. The ideal candidate will be highly organized, proactive, and committed to delivering an exceptional customer experience. Bilingual (Spanish/English) is required.

• Serve as the primary customer liaison, ensuring a smooth and seamless project experience.
• Provide a world-class customer experience by collaborating with Project Managers and internal teams.
• Represent the company professionally in the showroom, over the phone, and through digital communication.
• Use empathetic, active listening to address customer concerns and provide solutions.
• Manage and review project documentation with accuracy and attention to detail.
• Schedule and coordinate job walkthroughs, service appointments, and final inspections.
• Handle customer communications via phone, email, text, and webchat.
• Maintain accurate records in the CRM system and assist with administrative tasks.
• Support field staff by managing schedules, customer interactions, and logistical coordination.
• Assist with ordering parts, collecting payments, and resolving issues alongside the Project Manager.

✔ Strong organizational and multitasking skills - ability to manage multiple projects at once.

✔ Excellent verbal and written communication skills - professional and proactive approach.

✔ Customer-focused with a positive, problem-solving mindset.

✔ Tech-savvy - proficiency in Microsoft Office and QuickBooks.

✔ Ability to analyze details and improve processes.

• Bilingual (Spanish/English) is required.
• High school diploma or equivalent.
• Previous experience in a customer service, project coordination, or administrative role.
• Experience in the windows and doors industry is a plus but not required.
• Compensation: $19-23 per hour (based on experience).

This is a fantastic opportunity for someone looking to grow within a fast-paced, high-touch customer service role.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.