Call Center / Customer Service Representative

Our financial services client in Downtown Detroit is seeking a Call Center Customer Service Representative.
The position is on-site, 9am-6pm Monday-Friday. The candidate will also receive a parking pass for covered, secured parking on-site.

The position is responsible for phone and e-mail inquiries including: investigating, resolving and responding, in oral or written form, to customer inquiries.
The Customer Service Representative will be trained to understand the various vehicle service contract installment payment products and provide necessary follow-up, including initiating customer correspondence to ensure satisfaction.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.