What are the responsibilities and job description for the Customer Service Representative - Order Entry position at Ultimate Staffing Services?
Are you a detail-oriented and customer-focused professional looking for an opportunity to provide excellent service in a fast-paced environment? We are seeking an outgoing and courteous Customer Service Representative - Order Entry to join our team. In this role, you will handle inbound calls, process customer orders, and assist with product inquiries while ensuring a seamless customer experience.
Job Duties:
- Accurately enter and process customer orders via phone, email, and online systems.
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with order-related concerns.
- Process payments, verify order details, and coordinate shipping arrangements.
- Stay informed on company products, promotions, and policies to provide accurate information to customers.
- Assist with order discrepancies, returns, and warranty claims by following established procedures.
- Maintain organized records of customer interactions, order details, and follow-up actions.
- Collaborate with internal teams, including sales, logistics, and distribution, to ensure order accuracy and fulfillment.
Qualifications:
- Minimum of 1 year of experience in a customer service role, preferably in order entry or a call center environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and order management systems.
- Strong attention to detail and accuracy in data entry.
- Excellent verbal and written communication skills with a professional phone demeanor.
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced setting.
Additional Information:
- Pay Range: $20-$21/hr
- Schedule: Monday - Friday, 8:30 AM - 5:00 PM (includes a paid 30-minute break)
- Location: 100% in-office
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $20 - $21
