Customer Service Representative

Job Overview: As a key member of the customer support department, you will be responsible for providing outstanding service to clients, resolving inquiries, and maintaining strong relationships. The ideal candidate will possess excellent communication skills, a positive attitude, and a dedication to ensuring a high level of customer satisfaction

Key Responsibilities:

• Answer incoming customer inquiries via phone, email, or chat in a professional and efficient manner.
• Provide product/service information, process orders, and resolve issues or concerns.
• Troubleshoot customer problems and provide timely and effective solutions.
• Maintain accurate customer records and update information in the CRM system.
• Escalate unresolved issues to higher-level support teams when necessary.
• Strive to meet and exceed performance metrics, including response time, customer satisfaction, and issue resolution.
• Follow up with customers to ensure satisfaction and gather feedback for process improvement.

Qualifications:

• High school diploma or equivalent required; associate's degree or higher preferred.
• Strong communication skills, both verbal and written.
• Problem-solving mindset with the ability to think critically and remain calm under pressure.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite and experience with CRM systems (preferred)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.