Customer Service

Ultimate Staffing Services is seeking a dedicated and detail-oriented Customer Service Representative to join their client's team in California. The ideal candidate will be responsible for assisting clients with tracking their orders and providing exceptional customer service.

• Answer Customer Inquiries: Respond to customer inquiries about their orders, providing accurate and timely information.
• Track Orders: Utilize company systems to track the status of orders and provide updates to customers.
• Shipping Information: Provide information about shipping methods, estimated delivery dates, and tracking numbers.
• Issue Resolution: Resolve issues such as incorrect shipping addresses, missing items, or delayed deliveries.
• Communication: Communicate effectively with customers via phone, email, or chat, providing helpful and empathetic support.
• Documentation: Maintain accurate records of customer interactions and order status updates.
• Problem-Solving: Use critical thinking and problem-solving skills to identify and resolve customer issues.
• Product Knowledge: Develop a strong understanding of company products and services.
• Company Policies: Adhere to company policies and procedures when handling customer inquiries and issues.

• Strong Communication Skills: Excellent verbal and written communication skills, including the ability to empathize with customers.
• Customer Service Skills: Ability to handle customer inquiries with patience and professionalism.
• Computer Skills: Proficiency in using computer systems and software to track orders and manage customer interactions.
• Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.
• Organization Skills: Ability to organize and prioritize tasks effectively.
• Time Management Skills: Ability to manage time effectively and meet deadlines.
• High School Diploma or Equivalent: Minimum educational requirement.
• Experience in Customer Service: Previous experience in a customer service role is preferred.
• Product Knowledge: Ability to learn about and explain company products and services.

Education requirement is High School Diploma.

Monday to Friday, first shift.

Pay ranges from $19.00 to $20.00 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.