Insurance Claims Representative (Contract)

Our customer is a national insurance company and they are experiencing a high volume of claims as a result from this year's hurricane season. The Insurance Claims Representatives will provide support to their policy owners and agents. They are looking for experienced Customer Service professionals who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders. The ideal candidate for this position will be an excellent communicator who exercises patience and understanding when assisting a customer through the claims process.

Responsibilities:

• Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
• Act as primary service contact for customers and agents
• Respond to telephone, on line, and written inquiries
• Conduct research when needed to complete service requests
• Handle all service requests within department service standards
• Prepare service reports when requested

Qualifications:

• One year experience in call center Customer Service required; previous experience in the property and casualty industry strongly preferred
• Proficiency with Microsoft Office products required
• Demonstrated customer service focus / superior customer service skills.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel
• Results driven with strong problem solving and analytical skills.
• Ability to work in a fast paced environment; and manage changing priorities effectively.
• Ability to work within a call center scheduled environment.
• Detail-oriented and exceptionally organized

Shift: 8am to 5pm- Overtime may be required, dependent upon the severity of the storms.

Location: Clearwater, FL - This is a hybrid position. Applicants must live within 30 minutes of the Clearwater/Largo area.

Duration: Estimated for 60 to 90 days temporary, but could be extended based on the claims volume.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.