Sales Support/Customer Service Rep

Job Title: Sales Support/Customer Service Representative

Location: Annapolis, MD
Job Type: Full-time, Permanent
Hourly Pay Rate: $18/hr - $23/hr (based on experience)

About Our Client:
Our client, located in Annapolis, MD, is a well-established company seeking a detail-oriented and customer-focused Sales Support/Customer Service Representative to join their team. This role will be crucial in providing exceptional support to the sales team and delivering a high level of service to customers.

Job Description:
The Sales Support/Customer Service Representative will assist in maintaining smooth sales operations, providing outstanding customer service, and ensuring customer satisfaction. You will work closely with the sales team, clients, and other departments to process orders, handle inquiries, and resolve any issues that arise. If you enjoy working in a fast-paced environment and have a passion for customer service, this is a great opportunity for you.

Key Responsibilities:

• Provide administrative support to the sales team, including order processing, data entry, and maintaining customer records.
• Act as a point of contact for customers, answering inquiries via phone, email, or in person, and ensuring timely follow-up.
• Assist in preparing sales quotes, proposals, and documentation.
• Help resolve customer issues, complaints, or concerns in a professional and timely manner, ensuring customer satisfaction.
• Coordinate with internal teams to ensure that products or services are delivered on time and meet customer expectations.
• Maintain accurate and up-to-date records of customer interactions, orders, and inquiries.
• Process returns and exchanges as needed and assist with inventory management.
• Work with the sales team to identify opportunities for improving sales processes and customer service strategies.
• Support the team with general office duties, such as filing, scheduling, and preparing reports.

Qualifications:

• High school diploma or equivalent; additional certifications or education in business, sales, or customer service is a plus.
• At least 1-2 years of experience in customer service, sales support, or administrative roles.
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), with the ability to quickly learn new software programs.
• Detail-oriented with excellent organizational and time management skills.
• Ability to manage multiple tasks simultaneously and work effectively in a fast-paced environment.
• Strong problem-solving abilities and a customer-focused mindset.
• Positive, professional attitude with a team-oriented approach.

Preferred Qualifications:

• Previous experience in a sales or customer service role within a similar industry.
• Experience with CRM systems or sales software.
• Bilingual (Spanish or other languages) is a plus.

Why Join Our Client?

• Competitive hourly pay rate of $18/hr - $23/hr (based on experience).
• Opportunity to work in a collaborative and supportive team environment.
• Gain experience in a fast-growing company with opportunities for career growth.
• Comprehensive training and development programs.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.