Account Specialist

We are seeking a detail-oriented and customer-focused Account Specialist to join our team in Greenfield, NH. This role involves managing client accounts, ensuring excellent customer service, and supporting sales and operational functions. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to build and maintain relationships with clients.

SCHEDULE: Monday - Friday, 8:00AM - 5:00PM

SALARY: $55,000 - $60,000/annually

LOCATION: Greenfield, NH (on-site)

WHAT YOU'LL DO:

• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and retention.
• Process orders, invoices, and account updates accurately and efficiently.
• Resolve customer inquiries and issues in a timely and professional manner.
• Work closely with sales, operations, and finance teams to ensure smooth account management.
• Analyze customer needs and provide product or service recommendations.
• Maintain detailed records of client interactions and account history in the CRM system.
• Monitor account performance and identify opportunities for growth or improvement.
• Assist in preparing reports, forecasts, and account status updates for internal teams.

WHAT YOU'LL NEED:

• Experience in account management, customer service, or a related field.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
• Ability to multitask, prioritize work, and meet deadlines.
• Problem-solving mindset with a proactive approach to challenges.

If you thrive in a fast-paced environment and have a knack for organization and multitasking, we'd love to hear from you!

Desired Skills and Experience

We are seeking a detail-oriented and customer-focused Account Specialist to join our team in Greenfield, NH. This role involves managing client accounts, ensuring excellent customer service, and supporting sales and operational functions. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to build and maintain relationships with clients.

SCHEDULE: Monday - Friday, 8:00AM - 5:00PM
SALARY: $55,000 - $60,000/annually
LOCATION: Greenfield, NH (on-site)

WHAT YOU'LL DO:
* Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and retention.
* Process orders, invoices, and account updates accurately and efficiently.
* Resolve customer inquiries and issues in a timely and professional manner.
* Work closely with sales, operations, and finance teams to ensure smooth account management.
* Analyze customer needs and provide product or service recommendations.
* Maintain detailed records of client interactions and account history in the CRM system.
* Monitor account performance and identify opportunities for growth or improvement.
* Assist in preparing reports, forecasts, and account status updates for internal teams.

WHAT YOU'LL NEED:
* Experience in account management, customer service, or a related field.
* Strong organizational skills with attention to detail and accuracy.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
* Ability to multitask, prioritize work, and meet deadlines.
* Problem-solving mindset with a proactive approach to challenges.

If you thrive in a fast-paced environment and have a knack for organization and multitasking, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.