What are the responsibilities and job description for the Contact Center Specialist position at Ultimate Staffing?
Ultimate Staffing is looking for several Contact Center (Call Center) Specialist to support a leading Bay Area Credit Union with a critical mobile application launch. This is a 10-13-week assignment located in San Jose, is onsite and the pay is $23-26 / hour depending on experience.
POSITION SUMMARY
The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact our Credit Union by telephone and / or email, including other departments. When responding to incoming phone calls and emails, the Contact Center Specialist adheres to established policies and procedures to effectively satisfy inquiries, resolve problems, fulfill services requests and cross-sell relevant products and services as presented by the client.
Essential Duties
Member Service Operations
- In a professional manner manages telephone / email inquiries, including :
o Provides quality customer service during each call,
o Handles calls in accordance with established department guidelines, while adhering to all our policies and procedures,
o Clearly and accurately explains the features, benefits and processes of our products and services, including membership / service-related fees, which are relevant to needs of the caller,
o Provides clear and accurate information in a timely manner,
o Properly directs calls / requests to the appropriate employee / department for processing as needed.
Work Schedule
MINIMUM JOB QUALIFICATIONS
Education : High School diploma (or equivalent experience) required.
Experience : 2 years combined banking and / or call center experience preferred.
Knowledge / Skills / Abilities :
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $23 - $26
