What are the responsibilities and job description for the CSR & Service Titan Expert position at Ultimate Staffing?
Job Overview:
We are seeking a highly organized and customer-focused professional to join our team as a CSR & Service Titan Expert. This role involves managing high call volumes, scheduling service calls, and ensuring customer satisfaction.
- Schedule service calls using CRM systems and prepared scripts.
- Handle 150 inbound and outbound calls daily.
- Accurately record and confirm customer information.
Key Responsibilities:
Establish rapport with customers to ensure satisfaction and meet their needs. Resolve customer concerns by gathering information, contacting the service manager, and providing timely updates. Notify customers of any delays or rescheduling in a timely fashion. Determine the urgency of repairs and schedule accordingly.
Qualifications:
- 1-3 years of customer service experience.
- Proficiency with Microsoft Office Suite, including Word and Excel.
- Experience with ServiceTitan software is a plus.
