What are the responsibilities and job description for the Customer Experience Associate position at Ultimate Staffing?
Duties and Responsibilities
- Respond promptly to customer inquiries via phone and email.
- Provide accurate information and resolve customer issues efficiently.
- Maintain a professional demeanor in all interactions.
- Update customer records in the system accurately and promptly.
- Collaborate with team members to achieve departmental goals.
- Adhere to company policies and procedures during all customer interactions.
- Provide feedback to improve customer service processes.
- Manage multiple customer requests simultaneously while maintaining attention to detail.
