What are the responsibilities and job description for the Customer Experience Specialist-Elevate Service position at Ultimate Staffing?
Customer Experience Specialist
This role is designed for a detail-oriented, highly motivated, and organized professional who thrives in a fast-paced environment.
Job Details:
- Salary Range: $40,000 - $45,000 (based on experience)
- Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM
- Location: Cockeysville, MD (Employer-paid parking and fitness center access)
- Start Date: Immediate hire
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot issues and provide effective solutions
- Ensure customer satisfaction and handle complaints professionally
- Maintain product knowledge to provide accurate information
- Follow up with customers to ensure continued satisfaction
- Collaborate with internal teams to resolve complex issues
- Support sales by informing customers of additional products/services
- Document customer interactions and maintain accurate records
- Build and maintain strong relationships with customers
Qualifications:
- 2 years of experience in customer relations or support
- Bachelor's degree preferred
- Proficiency in Microsoft Office Suite (Excel required)
- CRM experience (Salesforce preferred)
- Strong problem-solving and analytical skills
- Ability to stay calm and patient with difficult customers
- Excellent verbal and written communication skills
- Bilingual in Spanish is a plus (not required)
Benefits:
- 401(k) matching
- Medical, Dental, and Vision insurance
- Flexible Spending Account (FSA)
- Life insurance
- Vacation & Paid Time Off
- Voluntary benefits
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
Salary : $40,000 - $45,000
