What are the responsibilities and job description for the Customer Service Representative position at Ultimate Staffing?
**Job Summary:**
We are seeking a dedicated and detail-oriented customer service professional to assist with order processing, coordination of shipments, and collaboration with logistics providers to ensure timely delivery.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries regarding order status, shipping details, and product availability.
- Process customer orders accurately in the company's ERP or order management system.
- Handle customer complaints and provide prompt resolution to ensure satisfaction.
Shipping & Logistics Coordination:
- Coordinate with the shipping and warehouse teams to schedule and track shipments.
- Communicate with freight carriers and logistics providers to arrange transport and resolve delivery issues.
- Ensure all shipping documentation, including bills of lading, packing lists, and customs paperwork, is accurate and complete.
- Monitor and track shipment progress, providing updates to customers as needed.
Cross-Functional Collaboration:
- Work closely with production, warehouse, and sales teams to align customer requirements with operational schedules.
- Assist in inventory management by tracking stock levels and suggesting reorders when needed.
- Support efforts to streamline shipping and logistics processes to improve efficiency.
Qualifications:
- High school diploma or equivalent; associate degree or higher preferred.
- 2 years of experience in customer service, preferably in manufacturing or logistics.
- Familiarity with shipping processes, logistics coordination, and ERP systems (e.g., SAP, Oracle, or similar).
- Proficiency in Microsoft Office Suite, especially Excel.
- Strong communication and problem-solving skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
