Customer Service Representative

We are seeking an experienced Customer Service Representative to provide exceptional support in our West Lebanon, NH office. The Customer Service Representative role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and business growth. Representatives will manage a high volume of inbound calls, and office admin support ensuring prompt and effective service.

SCHEDULE: Monday - Friday 8AM-5PM

SALARY: $19 - $20/hourly

LOCATION: West Lebanon, NH (on-site)

WHAT YOU'LL DO:

• Handle inbound calls daily with professionalism and efficiency
• Address and resolve customer inquiries and concerns
• Process customer orders accurately and promptly
• Complete necessary forms and applications for customer request fulfillment
• Assist with delivery-related issues and status updates
• Coordinate with sales teams regarding incoming customer requests
• Maintain detailed records of all customer interactions
• Provide office admin support, including managing correspondence, filing, and organizing documentation

WHAT YOU'LL NEED:

• Previous call center or customer service experience required
• Strong verbal and written communication skills
• Proficiency in data entry and basic computer applications
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Reliable internet connection for remote workdays
• Ability to pass background check and drug screening

If you thrive in a fast-paced environment and have a knack for Customer Service and multitasking, we'd love to hear from you!

Desired Skills and Experience

We are seeking an experienced Customer Service Representative to provide exceptional support in our West Lebanon, NH office. The Customer Service Representative role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and business growth. Representatives will manage a high volume of inbound calls, and office admin support ensuring prompt and effective service.

SCHEDULE: Monday - Friday 8AM-5PM
SALARY: $19 - $20/hourly
LOCATION: West Lebanon, NH (on-site)

WHAT YOU'LL DO:
* Handle inbound calls daily with professionalism and efficiency
* Address and resolve customer inquiries and concerns
* Process customer orders accurately and promptly
* Complete necessary forms and applications for customer request fulfillment
* Assist with delivery-related issues and status updates
* Coordinate with sales teams regarding incoming customer requests
* Maintain detailed records of all customer interactions
* Provide office admin support, including managing correspondence, filing, and organizing documentation

WHAT YOU'LL NEED:
* Previous call center or customer service experience required
* Strong verbal and written communication skills
* Proficiency in data entry and basic computer applications
* Ability to multitask in a fast-paced environment
* Professional phone etiquette
* Reliable internet connection for remote workdays
* Ability to pass background check and drug screening
*
If you thrive in a fast-paced environment and have a knack for Customer Service and multitasking, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.