What are the responsibilities and job description for the Help Desk position at Ultimate Staffing?
Key Responsibilities:
Troubleshoot and resolve hardware, software, and network issues.
Track help desk trends, create reports, and suggest improvements.
Maintain inventory and perform software installations/updates.
Create and deliver training programs to address tech skill gaps.
Onboard new hires and provide ongoing training across departments.
Stay up to date with industry trends and emerging technologies.
Support Help Desk operations and assist with administrative tasks.
Requirements:
2 years in IT Help Desk support (law firm experience preferred).
Degree in IT, Computer Science, or related field and/or certifications.
Proficient in Microsoft Azure, Office suite; legal software experience a plus (e.g., Surepoint, iManage).
Strong communication, multitasking, and problem-solving skills.
Experience in developing and delivering training materials preferred.
Provide tech support, manage equipment/software, and lead training efforts to ensure firm-wide IT proficiency.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $70,000
