What are the responsibilities and job description for the Service Experience and Satisfaction Expert position at Ultimate Staffing?
We are seeking a highly skilled and dedicated individual to fill the role of Service Experience and Satisfaction Expert at Ultimate Staffing Services. This in-office position offers a unique opportunity to make a positive impact on our customers' experiences and elevate our service standards.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat
- Troubleshoot complex issues and offer effective solutions
- Maintain accurate records of customer interactions
- Collaborate with internal teams to resolve issues
- Support sales efforts by promoting additional products/services
Requirements:
- 2 years of experience in customer-facing roles
- Bachelor's degree preferred
- Proficiency in Microsoft Office Suite (Excel required)
- CRM experience (Salesforce preferred)
- Excellent communication and problem-solving skills
Benefits:
- 401(k) matching
- Medical, Dental, and Vision insurance
- Flexible Spending Account (FSA)
- Life insurance
- Vacation & Paid Time Off
- Voluntary benefits
