Audio Visual Field Engineer

The Company  

Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany O’Brien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers’ sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!  

Company Culture 

UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:

• Earned Best Places to Work 6 consecutive years! 
  
• Annual increases & bonuses
• Full benefits 
• Stock ownership 
• Phone reimbursement
• Company van
• Internal promotions prioritized
• Summer and Christmas party
  
• Chili cook-off
• Service day
• Semi-casual attire

The Role

We are seeking a skilled and motivated Audio-Visual Field Engineer to join our dynamic team. The ideal candidate will have proficiency in basic to intermediate level programming, advanced level commissioning, and troubleshooting of AV systems. This position requires a high degree of technical expertise, as well as excellent problem-solving and communication skills.

Responsibilities

• Team Leadership: Lead and mentor a team of audio-visual technicians, fostering a collaborative and productive work environment.
• Installation and Configuration: Install, configure, and maintain audio-visual equipment, including projectors, displays, sound systems, and control systems.
• Commissioning: Perform advanced level commissioning of AV systems to ensure optimal performance and integration with other systems.
• Programming: Develop and troubleshoot control system programs and scripts at a basic to intermediate level.
• Troubleshooting: Diagnose and resolve technical issues related to AV systems, including hardware and software problems.
• Customer Support: Provide on-site support and training to clients, ensuring they can effectively use and maintain their AV systems, as needed.
• Documentation: Create and update technical documentation, including system diagrams, user manuals, and service reports.
• Collaboration: Work closely with project managers, designers, and other engineers to deliver high-quality AV solutions.
• Compliance: Ensure all installations and configurations comply with industry standards and safety regulations.
  

Competencies 

Must-Haves

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field, or equivalent work experience.
• Minimum 3 years' experience in the AV industry, with a focus on field engineering
• Proficiency in intermediate level programming (e.g., Biamp, Crestron, AMX, Extron)
• Advanced knowledge of AV system commissioning and troubleshooting
• Familiarity with networking principles and protocols
• Experience with AV-over-IP technologies
• Willingness to Travel to Client Sites

Nice-to-Haves

• Relevant industry certifications such as CTS, CTS-D, CTS-I, or similar are preferred.

Soft Skills

• Problem-solving 
  
• Communication
• Cross-function collaboration 
• Ability to work independently or as a team

Join our team and contribute to delivering cutting-edge audio-visual solutions to our clients. We look forward to your application!