Lead Audio Visual Technician

The Company  

Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany O’Brien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers’ sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!  

Company Culture 

UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:

• Earned Best Places to Work 6 consecutive years! 
• Performance-based, above-market pay
• Annual increases & bonuses
• Full benefits 
• Stock ownership 
• Phone reimbursement
• Internal promotions prioritized
• Summer and Christmas party
  
• Chili cook-off
• Service day
• Semi-casual attire

The Role

UTG is committed to delivering exceptional audio-visual solutions and services. We value dedication, innovation, and a customer-first approach in everything we do. Our Lead Audio-Visual Technicians are integral to our success, and we rely on their expertise to get the job done right. This position is based out of our headquarters in Fishers and will require travel to client sites in the surrounding Indianapolis area. Occasional out-of-state travel will be required (once per month, on average). However, if hired to service our largest customer, travel is much more frequent with out-of-state travel being weekly. This position offers the convenience of a company van, allowing you to travel directly from your home to various worksites.

Responsibilities

• Team Leadership: Lead and mentor a team of audio-visual technicians, fostering a collaborative and productive work environment.
• Project Preparation: Assist in the preparation for audio-visual projects, including testing equipment and ensuring all necessary tools and materials are available and accounted for.
• Project Execution: Install audio-visual technology for standard and custom projects. Help manage project timelines and expectations.
• Troubleshooting and Issue Resolution: Identify, troubleshoot, and resolve technical issues that arise during projects to ensure seamless execution.
• Collaboration: Work closely with project managers, sales teams, and engineers to align on project goals and deliverables.
• Customer Interaction: Represent UTG professionally when interacting with customers, upholding the company's values of service and excellence.
• Travel: This position is based out of our headquarters in Fishers and will require significant travel to client sites in the surrounding Indianapolis area. Occasional out-of-state travel will be required (Typically once a month or less). However, if hired to service our largest customer, travel is much more frequent with out-of-state travel being weekly.

Competencies 

Must-Haves

• 3-5 Years AV Technician Experience
• Crestron and Biamp Experience
• Commercial Audio-Visual Installation Experience
• Valid Driver's License
• Willingness to Travel to Client Sites

Nice-to-Haves

• Crestron and Biamp Certifications
• Bachelor's Degree

Soft Skills

• Organization
• Communication
• Cross-Function Collaboration 
• Leadership

If you are a motivated and experienced audio-visual professional with a passion for leading teams and delivering outstanding service, we encourage you to apply for this exciting opportunity.

Note: We are happy to connect with non-Lead Technicians (pending our current ability to train). If you are in the early days of your career and looking for an opportunity in the AV industry, you may apply to this posting as well.