What are the responsibilities and job description for the Escape Room Game Guide (Part-Time) position at Ultimate Xscape Rooms?
Escape Room Game Host (Part-Time)
Here at Ultimate Xscape Rooms we are proud to be a family-owned small business. We offer custom-designed, immersive escape rooms where our guests have fun and make lasting memories together. Our venue is centrally located in a landmark historic building in Downtown Somerville - a vibrant shopping and dining district in the heart of Somerset County, NJ.
Competitive Wages:
- Starting at $15 per hour (up to $20 per hour possible with tips, bonuses, and tenure)
Benefits:
- Flexible schedule
- Venue Discounts
- Training provided
- Opportunities for advancement
Job Requirements:
- This role primarily works weekends (day & evening shifts) and some holidays
- Flexible year-round availability. This is not a seasonal position.
- Must be 17 years of age or older
- Reside in Somerset County or Hunterdon County within a 20-minute commute
Key Skills & Abilities:
- Enthusiastic, friendly, and reliable
- Commitment to delivering a personalized, memorable experience for our guests
- Quick and effective decision-making abilities in an often fast-paced environment
- Superior attention to detail: ability to quickly and accurately reset the rooms
- Strong ability to focus on guests - listening and observing closely for 60 minutes
- Proficient keyboarding skills: ability to type quickly and communicate clearly
- Ability to collaborate effectively with co-workers & the leadership team
Game Hosts play a vitally important role in our guests’ experience:
- Greet guests enthusiastically and make them feel welcome at our venue
- Check in teams and ensure they have completed the required waiver
- Host groups of 2-10 guests (families, friends, and corporate teams)
- Deliver the game guidelines to guests - ensuring they understand the rules before starting - and their game quest/mission
- Monitor guests’ progress via software and closed-circuit audio/video
- Give teams helpful hints and encouragement as needed during their game experience
- Give guests a detailed post-game recap at the end of their experience by walking them through any puzzles or clues they didn’t solve
- Collect feedback from guests about their experience and take their team photos
- Reset the games quickly and accurately
- Routinely check all game components for proper functioning and any damage
- Respond to guest inquiries by providing accurate and timely information
- Support the ongoing operations of the venue including daily/weekly cleaning, maintenance and restocking inventory
- Other duties as assigned
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 10 – 20 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
Work Location: In person
Salary : $15 - $20