What are the responsibilities and job description for the Customer Interaction Specialist position at Ultimutt Dog Care LLC?
At Ultimutt Dog Care, we are passionate about providing top-notch care for pets while creating a safe, fun, and loving environment. We are a growing petscare that focuses on pets' health, happiness, and comfort. As our team expands, we're looking for a detail-oriented, reliable, and organized live chat representative to join our team. This part-time role offers an opportunity to grow into a permanent position within our company/ parent company.
THE JOB:
We are seeking a petscare live chat representative that would detail a role where an individual primarily interacts with owners of pets enrolled in a petscare facility through a live chat platform, providing information about the petscare's policies, schedules, activities, child development updates, addressing inquiries, and resolving concerns in a timely and professional manner, often requiring knowledge of pet care practices and excellent communication skills.
Responsibilities:
Responding to pet owners inquiries:
Answering questions about petscare hours, fees, curriculum, staff qualifications, enrollment process, and facility policies via live chat.
Providing updates on children's progress:
Sharing information about a pets daily activities, developmental and any relevant observations with pet owners through the chat platform.
Addressing concerns and complaints:
Professionally handling pet owners concerns related to their pets care, escalating issues to the appropriate staff if needed.
Communicating important announcements:
Sharing important information about facility closures, special events, or policy changes through the live chat function.
Maintaining accurate records:
Documenting parent interactions, inquiries, and any necessary follow-up actions within the chat system.
Promoting positive parent-staff relationships:
Building rapport with pet owners through friendly and informative live chat interactions.
Qualifications
- Strong communication skills, both verbal and written
- Proficient in customer support and client services
- Experience in data entry and maintaining accurate records
- Excellent phone etiquette and customer service abilities
- Familiarity with Microsoft Office and general computer skills
- Ability to collaborate with sales teams and handle outbound calls
- Multilingual or bilingual capabilities are a plus
- All candidates must reside in the USA or Canada.
About Us:
Ultimutt Dog Care offers the Fort Smith Region an opportunity for dog owners to bring their dogs to a day care facility tailored to a dog's needs. The day care offers dog owners piece of mind that the dog is receiving care and attention rather than experiencing anxiety from being left alone during the work day.
Ultimutt also offers pet boarding services for your dog and cats that allow pet owners to travel away from home while knowing their pets are receiving the highest care.
Job Types: Full-time, Part-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: Remote
Salary : $19 - $20
