What are the responsibilities and job description for the Repair Services Specialist position at Ultra Electronics?
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies.
Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe.
As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed.
We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems.
Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide!
Responsible for receiving and managing customer repair requests, coordinating repairs with the repair department, providing status updates to customers. Able to navigate and learn ERP systems.
Nationality Requirements
Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.
Job Description
Key Responsibilities:
- Issue RMA’s to customers in support of funded or warranty repair scenarios
- Owner of the repair tollgate process to ensure all activities are being properly tracked through the tollgates
- Responsible for assigned tollgates to ensure units are inboarded, quoted and shipped in accordance with customer and internal requirements
- Provide timely quotes (price and lead time) to the customers using various tools including Epicor ERP system and Excel
- Work directly with customers via email, phone, etc to quote, schedule, repair and ship orders
- Proactively obtain status of open orders and communicate timely with assigned customer the status of their orders
- Partner with customers to provide acceptable level of tracking of units through the process
- Performs metric tracking, problem solving and continuous improvement activities
- Maintain compliance of company policies, safety standards, quality specifications, and regulatory requirements
- Efficiently manage multiple repair requests and maintain accurate records
- Proficient in excel to maintain repair reports
- Performs all other duties as required, requested or needed
Supervisory Responsibilities:
N/A
Required Skills:
- Excellent communication and interpersonal abilities to handle customer inquiries
- Bachelor’s degree in relevant field or associates degree with relevant work experience
- Prior manufacturing experience with electro-mechanical parts or repair center preferred
Desired Skills:
- Prior experience in managing or working within a repair value stream
- Exceptional oral and written communication skills
- Lean manufacturing and transformation proven skills
- High skill level in Microsoft office
- Experience with AS9100 Quality Systems
- Proven experience in the application of lean manufacturing principles
- Possesses strong analytical and problem-solving skills
- Excellent time management and project management skills
- Ability to work independently on project assignments
- Flexible working hours to meet business needs
- Safety conscious and able to apply methodologies to improve processes
- Ability to maintain a high level of confidentiality
- High level of interpersonal skills
Physical Requirements:
- Significant amount of time standing and walking through the production facility
- Ability to stoop, bend, lift up to 30 lbs.
- Periodically may require longer working hours
Diverse & Inclusive Employer
Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.
We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.
We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
We offer competitive benefits including medical, dental, vision, 401k match, paid time off and family leave, and much more!
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Reasonable accommodation statement: if you need an accommodation for any part of the application process, please email
careers@ultra-us-gbs.com
Company: Ultra Maritime
