Food Warehouse Customer Service and Collections

Job Description

This is a clerical position setting up new customers and their products into our accounting system. Tracking and managing the customers first order from the sales team handoff until it ships out of our facility. With the additional responsibility of keeping all our customer accounts current.

Responsibilities

· Answer incoming customer phone calls in a professional manner.

· Process new customer setups.

· Create new product code and establishing their bill of materials (BOM structure).

· Enter the new customers first order and follow it through all the stages until it ships out.

· Establish & maintain close working relationships with our Sales, CSR, Production and Logistics team members.

· Follow up to ensure that customer issues are resolved both promptly and thoroughly.

· Collections and follow-up on customer bill back adjustments.

· Process credit card payments.

· Assist/Backup Logistics team when needed.

· Other duties as assigned.

Skills & Qualifications

· 2 years or more Customer Service in an office environment.

· Outstanding phone and written communications skills

· Must be able to work independently.

· Superb organizational and time management skills.

· Ability to identify needs and offer solutions.

· Strong ability to multi-task while maintaining a high level of attention to detail.

· Technically skilled at quickly learning various technologies and software.

· Must have proven track record of dependability and flexibility.

· Bi-lingual Spanish / English is a plus.

Job Type: Full-time

Pay: $16.00-$20.00 per hour

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $20