What are the responsibilities and job description for the Service Manager - Aspen Tap House position at Ultra Steak, Inc.?
Job Summary
Oversees all front of house (FOH) operations and is responsible for ensuring legendary food and legendary service and the management of all FOH employees on a day to day basis.
Essential Functions
Oversees all front of house (FOH) operations and is responsible for ensuring legendary food and legendary service and the management of all FOH employees on a day to day basis.
Essential Functions
- Maintains service and cleanliness in the FOH.
- In conjunction with all management, enforces compliance with all employment policies in area of responsibility.
- Oversees/approves all FOH systems.
- Provides/oversees all FOH training.
- Works during peak business times to set the pace in the FOH.
- Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
- Ensures 100% table visitation during shifts.
- Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times.
- In charge of liquor orders and overseeing liquor costs.
- Assists with the development of key hourly employees, assistant managers, and hourly employees.
- Completes first interviews of all FOH personnel.
- In charge of evaluations of all FOH staff.
- Cross-trains FOH employees and oversees their development.
- In charge of weekly schedules for all FOH employees.
- Creates a fun environment by following our core values and implementing contests, theme nights, and creating incentives for the staff.
- Understands and practices safe food handling procedures.
- Follows TIPS guidelines.
- Creates a safe and fun environment for FOH staff.
- Accountability - Ability to accept responsibility and account for his/her actions
- Communication, Oral - Ability to communicate effectively with others using the spoken word
- Communication, Written - Ability to communicate in writing clearly and concisely
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines
- Working Under Pressure - Ability to complete assigned tasks under stressful situations Qualifications
- Highschool graduate or General Education Degree
- 2 years or more as a Service manager or Assistant Service Manager in a full-service restaurant concept
- Word and excel knowledge
