Application Support Analyst

Overview

The Application Support Analyst plays a crucial role in ensuring the smooth operation and support of the organization's applications. They are responsible for resolving technical issues, providing customer support, and implementing application deployments and updates.

Key Responsibilities

• Respond to and resolve application-related issues and inquiries.
• Provide technical troubleshooting and support for application users.
• Collaborate with development teams to deploy applications and updates.
• Monitor application performance and identify areas for improvement.
• Document support processes, issue resolutions, and user guides.
• Assist in user acceptance testing and quality assurance processes.
• Configure and maintain application settings and configurations.
• Train end-users on application functionality and best practices.
• Contribute to the continuous improvement of application support practices.
• Participate in on-call support and incident management rotations.
• Coordinate with third-party vendors for escalated support and issue resolution.
• Ensure compliance with security and data protection policies.
• Create and maintain technical documentation and knowledge base resources.
• Assist in application performance tuning and optimization.
• Stay abreast of industry trends and best practices in application support.
  
  

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 2 years of experience in application support or a related technical role.
• Proficiency in SQL and database management.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Experience in deploying and maintaining enterprise-level applications.
• Ability to work collaboratively in a team environment.
• Understanding of ITIL practices and principles.
• Knowledge of networking and web technologies.
• Familiarity with software development lifecycle processes.
• Certifications in IT service management or relevant technologies are a plus.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Flexibility to participate in rotating on-call support schedules.
• Detail-oriented with a commitment to quality and continuous improvement.
• Adaptability and willingness to learn new technologies and tools.
  
  

Skills: customer support,sql,problem solving,continuous improvement,management,skills,base,computer science