Demo

Customer Support Specialist

Umanist Staffing
Marinette, WI Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 3/30/2025

Position: Customer Support Representative

Location: Marinette, WI, 54143

Duration: 9 Months

Job Type: Contract

Work Type: Onsite

Job Description:

What You Will Do:

  • As a Customer Support Specialist, you will be in the office 5 days per week supporting the client locations.
  • You will execute all administrative tasks relating to the client's Fire Suppression parts and product and positively interact with customers both verbally and written.
  • Part of your day-to-day tasks include:
  • Handle customer complaints
  • Review and close disputes with collections team.
  • Follow up and coordinate internal resolution to customer complaints
  • Handle RMAs/credits
  • Manage cases in Salesforce.com

What We Look For:

Required

  • Problem solving skills
  • Proactive mindset
  • Agile – work in fast paced environment with quickly changing priorities
  • Ability to manage tasks effectively
  • Active Listening skills
  • CRM experience with Salesforce.com, SAP and JD Edwards
  • Attention to detail
  • Proficiency with Microsoft Office Suite
  • skills a plus

Job Type: Contract

Pay: $20.10 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • What is your work authorization?
  • Are you a US Citizen?
  • What is your pay rate expectations?

Experience:

  • Customer service: 1 year (Required)
  • SAP: 1 year (Required)

Work Location: On the road

Salary : $20 - $22

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