What are the responsibilities and job description for the Customer Support Specialist position at Umanist Staffing?
Position: Customer Support Representative
Location: Marinette, WI, 54143
Duration: 9 Months
Job Type: Contract
Work Type: Onsite
Job Description:
What You Will Do:
- As a Customer Support Specialist, you will be in the office 5 days per week supporting the client locations.
- You will execute all administrative tasks relating to the client's Fire Suppression parts and product and positively interact with customers both verbally and written.
- Part of your day-to-day tasks include:
- Handle customer complaints
- Review and close disputes with collections team.
- Follow up and coordinate internal resolution to customer complaints
- Handle RMAs/credits
- Manage cases in Salesforce.com
What We Look For:
Required
- Problem solving skills
- Proactive mindset
- Agile – work in fast paced environment with quickly changing priorities
- Ability to manage tasks effectively
- Active Listening skills
- CRM experience with Salesforce.com, SAP and JD Edwards
- Attention to detail
- Proficiency with Microsoft Office Suite
- skills a plus
Job Type: Contract
Pay: $20.10 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your work authorization?
- Are you a US Citizen?
- What is your pay rate expectations?
Experience:
- Customer service: 1 year (Required)
- SAP: 1 year (Required)
Work Location: On the road
Salary : $20 - $22
