IT Professional

Job Title: IT Professional 4

Location: Atlanta, GA 30327

Duration: 8 Months

Job Type: Contract

Work Type: Hybrid

Shift Timings: 8AM - 5PM

Job Summary

• We are seeking a skilled and customer-focused IT Service Bar Technician to provide remote and in-person technical support for end-users.
• The ideal candidate will troubleshoot hardware and software issues related to PCs, networks, and printers, offering efficient solutions with a friendly and professional approach.
• The role requires a proactive individual who thrives in a team-oriented environment, is self-motivated, organized, and committed to delivering excellent customer service.
  
  

Key Responsibilities

• Provide walk-up and remote IT support to resolve technical issues related to desktops, laptops, networks, and printers.
• Diagnose and troubleshoot hardware and software issues, ensuring timely resolution or escalation when necessary.
• Assist users with operating system issues, application support, and connectivity problems.
• Configure, install, and maintain IT equipment and peripherals.
• Document issues, resolutions, and troubleshooting steps in the ticketing system.
• Educate end-users on best practices and IT policies to improve overall system usage and security.
• Collaborate with IT team members to identify recurring problems and recommend long-term solutions.
• Maintain a professional and friendly demeanor while assisting customers in person and remotely.
• Prioritize and manage multiple support tickets simultaneously in a fast-paced environment.
• Stay up to date with emerging IT trends and technologies to provide proactive support.
  
  

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-3 years of experience in IT support or helpdesk roles.
• Proficiency in troubleshooting Windows and macOS operating systems.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with printer setup, troubleshooting, and maintenance.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Excellent problem-solving skills with a proactive approach to issue resolution.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Exceptional communication and interpersonal skills.
  
  

Preferred Certifications

• CompTIA A
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
  
  

Working Conditions

• Ability to lift and transport IT equipment up to 50 lbs.
• Onsite and remote support as needed.
• May require occasional after-hours or weekend support.
  
  

Skills: ticketing,interpersonal skills,it,software,printer setup,application,it service,troubleshooting,ticketing systems,skills,windows os,it service management,communication,organizational skills,problem-solving,networking fundamentals,software support,macos,hardware support