Manager of Computerized Maintenance Management Systems (CMMS), Facilities Information Systems ([...]

General Summary :

The Manager of Computerized Maintenance Management Systems (CMMS) and Facilities Information Systems directs and oversees the operation of the Facilities Department’s TMA Computerized Maintenance Management System (CMMS), directs the operations of the Facilities Service Response unit, and guides and leads the collection, preservation and analysis of the campuses building and maintenance information. This work will include developing, documenting, and implementing digital workflows to ingest, catalog, preserve, access, store, and secure historical, current and future materials held by the Department. The Manager will manage and maintain the technology used to track and optimize the university’s physical assets, including data on space utilization, maintenance needs, asset inventory, and building conditions, by collecting, analyzing, and reporting information to facilitate efficient operations and decision making within the Facilities Department.

Examples of Duties :

• Administers and oversees the CMMS work management system and is the content expert and department resource on all procedural and automated features and functions. Monitors, troubleshoots, and recommends changes and enhancements to support department’s service operations.
• Resolves customer complaints and handles requests for special or non-standard services.
• Maintains up-to-date knowledge of Facilities Department operations, including the location of units, services performed, campus buildings, weather conditions, daily schedules and special events.
• Responds expeditiously to emergency situations and breakdowns. As necessary, notify and dispatch appropriate personnel in response to emergency situations via radio or telephone.
• Develops and reports on metrics in work order compliance, such as response time, completion time, overall completion percentage.
• Provides training on systems and other technologies as needed for employees, technicians, management, and clients.
• Generates reports and other management information from the TMA system as requested by supervisors and managers.
• Responsible for the upkeep of CMMS data. Expectations include, but not limited to :
• Building set ups – add, change, delete building records
• Assets – add new, update, and take out of service, etc.
• Users – add new and remove as needed
• PMs – Set up new, update existing, etc.
• User documentation / information – update warranty info, procedures, contracts, attach tech manuals, tech notes, etc.
• Others as defined
• Designs, generates, reviews, and understands reports. Uses aggregate data from various sources to build a complete analysis, improvement and / or recommendation(s). Prepares and presents results of analysis and reports along with their relative impact(s) to the department to all levels of management.
• Designs business metrics for accountability. Meets with various members of the campus community to understand their requirements. Business metrics may include performance tracking, contract compliance measures, operational efficiency metrics, and / or financial management measures.
• Works with Project Management, Daily Operations, and Utility staff to create new equipment lists and ongoing maintenance requirements for building system components installed via new construction, renovations of existing space, or the replacement of existing systems. Provide information to Project Management staff regarding the necessary formatting for the equipment list to be directly loaded into the CMMS.
• Works with Project Management, Daily Operations, and Utility staff to identify equipment removed from service and deactivate removed equipment in the CMMS.
• Develop and document digital workflows in order to support the coordination, communication and management of facilities planning, design and operations of the UMB Campus.
• Collaborate with the Facilities Department Professionals to implement archival initiatives for facilities information.
• Stay abreast of issues and tools related to the collection and analysis of information using FIS, GIS and digital work flow analytical tools.
• Work with content stewards across the campus and state agencies to ensure the accuracy, develop / support procedures, digital workflows and facilities information.
• Work with the project managers to create collection models for as-built construction and building systems operations manual information.
• Reviews and updates space information in the CMMS to account for the addition of spaces through new construction and the modification of spaces via renovations. Work with the Campus Planner to ensure that space information in the CMMS matches that held in the University’s master space inventory.
• Works with the CMMS provider to identify needed system updates / upgrades, identify training opportunities for all staff using the CMMS, and maintain the service contract between UMass Boston and the CMMS provider.
• Develops policy and procedures for the handling and assigning of received work orders by Facilities Service Response staff.
• Administers preventative maintenance tracking and documentation programs. Reviews scope and frequency of preventive maintenance work orders with Directors, Deputy Directors and Supervisors and revises CMMS tasks and frequencies as required.
• Utilizes CMMS to generate and provide management with reports such as work backlog, equipment repair history and cost, trouble calls, work orders received, and customer satisfaction.
• Analyzes work order flow, workload demands, and management expectations and identifies opportunities to improve processes, planning and performance.
• Performs all work in accordance with established safety procedures.
• Performs other duties as required.

Qualifications :

Application Instructions :

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Salary Ranges for the appropriate Pay Grade can be found at the following link :

Grade : 35

Salary Ranges

This is an exempt union position.

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617-287-5150.

J-18808-Ljbffr