What are the responsibilities and job description for the Solution Specialist (part-time/temporary) position at UMass Lowell?
General Summary of Position:
The Part-Time Solution Specialist serves as a primary point of contact for students and families, delivering high-quality customer service and essential information in the areas of Financial Aid, Registration, and Student Financial Services. This role requires strong communication skills to provide accurate and timely assistance via phone, in person, email, and written communication.
Key Responsibilities:- Guide students and families through the financial aid process, including application steps, eligibility, verification, and aid status, in compliance with policies and regulations.
- Assist with Registrar functions, including add/drop procedures and transcript requests.
- Respond to inquiries regarding student accounts, payments, disbursements, holds, book vouchers, and refunds.
- Maintain an accurate tracking system for student inquiries from initial contact to resolution.
- Collect, verify, and process documents related to Financial Aid, Registration, and Student Financial Services.
- Support prospective and new student events throughout the year.
- Foster effective partnerships across departments by sharing information and assisting colleagues as needed.
- Deliver exceptional service to students, families, and university staff.
- Contribute to a welcoming and inclusive environment for all individuals.
- strong interpersonal skills, attention to detail, and a commitment to student success.
Minimum Qualifications (Required):
- Bachelor's degree with minimum of 2 years of customer service experience. However, will consider candidates with a HS Diploma or GED/equivalent and 3-5 years directly related customer service experience.
- Effective oral, written, listening and communication skills.
- Familiarity with computers and competency in navigating and performing data entry in a Windows environment; Experience with student relational database system preferred PeopleSoft Campus Solutions 9.0 experience preferred.
- Mathematical and analytical skills.
Additional Considerations:
- Preference given to those with experience in one of the following three areas: Financial Aid, Registrar, or Student Billing.
- Demonstrated experience in a fast-paced customer service environment.
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a part-time, temporary, non-unit, non-benefited position.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.
