What are the responsibilities and job description for the Front End Supervisor position at UMass Store?
- Type: Full-time (32-40 hours per week)
- Pay Rate: $20-$22 per hour
- Desired Start Date: As soon as possible
We are seeking a dynamic and experienced Front-End Supervisor to join our team. This position is responsible for overseeing front-end operations at both the Main Campus Store and UMass Downtown, as well as staffing support for offsite events (e.g., football, hockey, basketball, and other university functions). The Front-End Supervisor ensures outstanding customer service, smooth store operations, and efficient staffing across all locations.
This key holder role requires excellent leadership, communication, and organizational skills. The Front-End Supervisor is responsible for staff scheduling across multiple locations, training new employees, and ensuring that front-end policies and procedures are consistently followed.
This position is best suited for experienced leaders with strong communication and interpersonal skills, problem-solving abilities, and business acumen. Weekend availability and flexibility to work at both store locations as needed are required.
BENEFITS- Employee discount
- 403(b) retirement plan
- Health, dental, vision, and PTO
- Recruit, hire, train, and manage front-end staff.
- Schedule staff for all locations, including the Main Campus Store, UMass Downtown, and offsite events, ensuring optimal coverage.
- Conduct performance evaluations and provide ongoing coaching and feedback.
- Foster a positive and inclusive work environment.
- Ensure front-end staff adhere to store policies and procedures, including PCI compliance.
- Manage on-duty store associates on weekends when scheduled as the on-duty supervisor.
- Ensure checklist duties are completed thoroughly and fairly between associates.
- Schedule and monitor employee breaks.
- Post and print employee schedules at least 2 weeks in advance.
- Address cash register shortages of $10 or more, following proper documentation and audit compliance.
- Lead by example through exceptional customer service, full knowledge of POS systems, punctuality, and proper cash handling procedures.
- Ensure that all customers receive prompt, courteous, and knowledgeable assistance.
- Handle customer inquiries, complaints, and escalations in a professional and effective manner.
- Promote a culture of exceptional customer service among staff.
- Perform opening and closing duties for both store locations as a key holder, following all security protocols.
- Troubleshoot and resolve register issues, ensuring smooth transaction processes.
- Oversee cash handling procedures and ensure accurate register balancing.
- Maintain cleanliness and organization of the front-end area.
- Conduct daily register audits for over and short variances.
- Enforce loss prevention best practices through attentiveness and customer service.
- Liaise with department managers to ensure seamless operations across all locations.
- Utilize the employee forum to communicate important updates and announcements.
- Conduct regular team meetings to keep staff informed and engaged.
- Develop and implement training programs for new and existing staff.
- Provide ongoing coaching to enhance staff performance and professional growth.
- Ensure staff compliance with store policies and procedures.
- High school diploma or equivalent (college degree preferred).
- Minimum 2-3 years of retail experience, with at least 1 year in a supervisory role.
- Strong leadership and interpersonal skills.
- Excellent customer service and communication abilities.
- Proficiency with point-of-sale (POS) systems and basic troubleshooting.
- Ability to work weekends, flexible hours, and shift between multiple store locations.
- Strong organizational and multitasking skills.
- Ability to handle stressful situations with professionalism and calmness.
- Reliable transportation to travel between locations as needed.
- Employee training and development
- Scheduling across multiple locations
- Conflict resolution
- Proficiency in Google Sheets, Docs, Microsoft Teams, Asana
- Experience using internal employee forums
If you're an experienced leader with a passion for customer service and retail operations, we'd love to have you on our team
Salary : $20 - $22