Demo

Front End Supervisor

UMass Store
Amherst, MA Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/23/2025

POSITION DETAILS

  • Type : Full-time (32-40 hours per week)
  • Pay Rate : $20-$22 per hour
  • Desired Start Date : As soon as possible

DESCRIPTION

We are seeking a dynamic and experienced Front-End Supervisor to join our team. This position is responsible for overseeing front-end operations at both the Main Campus Store and UMass Downtown , as well as staffing support for offsite events (e.g., football, hockey, basketball, and other university functions). The Front-End Supervisor ensures outstanding customer service, smooth store operations, and efficient staffing across all locations.

This key holder role requires excellent leadership, communication, and organizational skills. The Front-End Supervisor is responsible for staff scheduling across multiple locations , training new employees, and ensuring that front-end policies and procedures are consistently followed.

This position is best suited for experienced leaders with strong communication and interpersonal skills, problem-solving abilities, and business acumen. Weekend availability and flexibility to work at both store locations as needed are required.

BENEFITS

  • Employee discount
  • 403(b) retirement plan
  • Health, dental, vision, and PTO
  • KEY RESPONSIBILITIES Staff Management

  • Recruit, hire, train, and manage front-end staff.
  • Schedule staff for all locations , including the Main Campus Store, UMass Downtown, and offsite events, ensuring optimal coverage.
  • Conduct performance evaluations and provide ongoing coaching and feedback.
  • Foster a positive and inclusive work environment.
  • Ensure front-end staff adhere to store policies and procedures, including PCI compliance.
  • Manage on-duty store associates on weekends when scheduled as the on-duty supervisor .
  • Ensure checklist duties are completed thoroughly and fairly between associates.
  • Schedule and monitor employee breaks.
  • Post and print employee schedules at least 2 weeks in advance.
  • Address cash register shortages of $10 or more, following proper documentation and audit compliance.
  • Lead by example through exceptional customer service, full knowledge of POS systems, punctuality, and proper cash handling procedures .
  • Customer Service

  • Ensure that all customers receive prompt, courteous, and knowledgeable assistance.
  • Handle customer inquiries, complaints, and escalations in a professional and effective manner.
  • Promote a culture of exceptional customer service among staff.
  • Store Operations

  • Perform opening and closing duties for both store locations as a key holder , following all security protocols.
  • Troubleshoot and resolve register issues, ensuring smooth transaction processes.
  • Oversee cash handling procedures and ensure accurate register balancing.
  • Maintain cleanliness and organization of the front-end area.
  • Conduct daily register audits for over and short variances .
  • Enforce loss prevention best practices through attentiveness and customer service.
  • Communication

  • Liaise with department managers to ensure seamless operations across all locations.
  • Utilize the employee forum to communicate important updates and announcements .
  • Conduct regular team meetings to keep staff informed and engaged.
  • Training & Development

  • Develop and implement training programs for new and existing staff .
  • Provide ongoing coaching to enhance staff performance and professional growth.
  • Ensure staff compliance with store policies and procedures .
  • QUALIFICATIONS

  • High school diploma or equivalent ( college degree preferred ).
  • Minimum 2-3 years of retail experience , with at least 1 year in a supervisory role .
  • Strong leadership and interpersonal skills .
  • Excellent customer service and communication abilities .
  • Proficiency with point-of-sale (POS) systems and basic troubleshooting.
  • Ability to work weekends, flexible hours, and shift between multiple store locations.
  • Strong organizational and multitasking skills .
  • Ability to handle stressful situations with professionalism and calmness .
  • Reliable transportation to travel between locations as needed.
  • PREFERRED SKILLS

  • Employee training and development
  • Scheduling across multiple locations
  • Conflict resolution
  • Proficiency in Google Sheets, Docs, Microsoft Teams, Asana
  • Experience using internal employee forums
  • If you're an experienced leader with a passion for customer service and retail operations , we'd love to have you on our team!

    Salary : $20 - $22

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