What are the responsibilities and job description for the Retail Operations Manager position at UMass Store?
About the Job
We are seeking an experienced retail professional to fill the Front-End Supervisor position at our Main Campus Store and UMass Downtown location. This key holder role requires strong leadership, communication, and organizational skills.
- Main Responsibilities:
- Schedule staff for all locations, including weekends and offsite events;
- Train new employees and conduct performance evaluations;
- Foster a positive work environment and ensure staff adherence to store policies;
- Manage on-duty associates and address cash register shortages;
- Lead by example through exceptional customer service and full knowledge of POS systems.
