What are the responsibilities and job description for the Retail Supervisor Lead position at UMass Store?
About the Role
The Front End Supervisor is a key position that oversees front-end operations at the Main Campus Store and UMass Downtown, as well as staffing support for offsite events. This role requires strong leadership, communication, and organizational skills to ensure smooth store operations and efficient staffing.
The ideal candidate will have experience in retail management, with a focus on customer service, team management, and conflict resolution. They will be responsible for recruiting, hiring, training, and managing front-end staff, as well as conducting performance evaluations and providing ongoing coaching and feedback.
Key Responsibilities
- Staff Management: Recruit, hire, train, and manage front-end staff.
- Cash Handling: Oversee cash handling procedures and ensure accurate register balancing.
- Store Operations: Perform opening and closing duties for both store locations as a key holder, following all security protocols.
