Collector (Credit Union)

There’s nothing quite like working at UMe Credit Union. Here at UMe, we truly value the contribution of our team members. We offer a collaborative working environment that is open and supportive - where you can grow professionally and make a difference. Plus, you’ll have fun! (Yes, really.)

On top of all that, we offer our full-time employees:

• a competitive rate of pay, based on relevant skills and work experience
• generous, paid time off (PTO) – 3 weeks for new employees(increases with length of service!),_ paid sick leave (PSL) – 1 week for everyone, paid birthday day off (because we love celebrating U!)_ and holiday pay – (14 scheduled paid holidays for 2025!)
• company-sponsored, rich HMO/PPO health & dental plans (we take really good care of our team!)
• company paid life & long-term disability insurance
• 401(k) retirement plan with generous employer contributions (yes, you read that right!)
• employee assistance program (EAP)

If UMe sounds like your kind of place to work – then, you’re in luck!

We have the following job available:

position: Collector

hours: full time (monday – friday)

base pay range:

$27.00 to $31.00 per hour

Here’s what you’ll be doing as a UMe Collector:

• supporting members in achieving financial stability by helping them meet their financial obligations while maintaining a positive and solutions-focused approach
• reaching out to members and guarantors in a timely manner to address delinquent loans and negative share accounts, working collaboratively to bring accounts current and prevent further financial hardship
• managing and reviewing collection queues regularly to monitor loan statuses, assess account activity and ensure timely follow-ups to resolve delinquencies efficiently
• performing skip tracing using industry practices, tools, and techniques, in a timely manner to resolve delinquencies
• monitoring charged-off accounts and reviewing for recovery opportunities
• maintaining accurate, thorough, and well-documented records of all collection actions, including detailed notes, phone conversations, financial arrangements, and member correspondence, to ensure compliance and continuity of service
• handling sensitive collection situations with professionalism, empathy, and tact by listening to members’ circumstances, providing possible solutions, and always representing the Credit Union with integrity and care

Here’s what our UMe Collector position requires from you:

• exceptional people skills – helping members meet their financial responsibilities with empathy and professionalism
• at least two years of experience in a full-service credit union or bank.
• strong collections background, must be able to perform all collections functions with a solid understanding of collection policies and procedures, including related regulations and legal requirements
• working knowledge of collection processes, including queues, skip tracing practices, default and enforcement clauses and the U.S. Bankruptcy Code.
• clear and professional written and verbal communications skills, handling sensitive information with complete confidentiality
• strong research and documentation skills, and the ability to collect data with attention to accuracy and detail
• excellent organization and multi-tasking abilities, keeping records neat and legible
• experience with symitar - episys knowledge is a plus
• living the UMe brand (we’ll tell U all about it!)

This position requires previous financial institution experience in collections, plus above & beyond customer service experience – because we really value a real, human connection.

If this position sounds like something you'd enjoy and be good at, then we want to hear from U! Please email your resume to our Human Resources Department at hr@umecreditunion.com

Job Type: Full-time

Pay: $27.00 - $31.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Profit sharing
• Vision insurance

Experience:

• Financial Institution Work: 2 years (Required)
• Collections: 1 year (Required)

Ability to Commute:

• Burbank, CA 91505 (Required)

Work Location: In person

Salary : $27 - $31