What are the responsibilities and job description for the Customer Service Representative position at UMI Stone?
Customer Service Representative
Farmingdale - Distribution
It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.
JOB RESPONSIBILITIES:
Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Works closely with warehouse personal and logistics.
Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide clerical and administrative support as necessary. Provide showroom support by assisting with customer selection as necessary.
All freight damage / claim reimbursement submissions and follow up across multiple territories.
Must collaborate with our sampling department to fulfill swatch and display requirements of certain accounts.
ACCOUNTABILITIES AND PERFORMANCE MEASURES:
- Time Management, Customer Engagement, Attention to Detail, Well Organized
Work environment & Physical demands
Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions.
REQUIREMENTS/EDUCATION AND EXPERIENCE:
- High school Diploma/GED
- Bilingual preferable
- Ability to type 30-35 words per minute
- Computer skills: Microsoft Office, Outlook
PERSONAL ATTRIBUTES:
- Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful
- Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
- Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented.
SALARY:
- Position pays up to $24 hourly
