What are the responsibilities and job description for the Patient Referral Coordinator (Dental) position at UMMA Community Clinic?

Job Description

Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large : Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!

Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

Responsible for :

Facilitating referrals to all outside / specialty services.
Managing and update list of Manage Care members.

Essential Duties

Manages all Dental patient referrals, ensuring appropriate follow-up for external specialty providers.

Manages and maintains database of high-risk patients and schedules follow-up care.

Assists clients / patients in scheduling appointments, transportation, etc., as necessary.

Communicates pertinent patient requested services that are not available in the clinic and offers appropriate referrals.

Maintains up-to-date clinical records and documentation to ensure safe and best practice.

Will be responsible for medical records and diagnostic imaging received as part of referrals process and subsequently closes out referral received.

Will be responsible for medical records correspondence within EMR and will have also be requesting appropriate medical records from previous referrals.

Manages and updates list of Managed Care members; mails welcome letters to new members.

Attends staff meetings as required

Attends local community meetings related to expanding services available for UMMA patients; represents UMMA at various community events.

Performs a wide variety of clerical duties including : preparing routine correspondence, filing, photocopying, faxing, and answering the telephone; and referring patients to appropriate person.

Receives and treats all patients with the utmost respect and professionalism.

Adheres to strict standards regarding client confidentiality, informed consent, and disclosure as required by California law and agency policy.

Strictly adhere to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration, DHS / OA and the Clinic.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.

Requirements for vaccinations and preventative testing : Influenza, TB, Covid-19

To perform effectively in this position, the incumbent must have :

High school diploma or GED equivalent

Prior experience in provider client services in a public health setting

Strong clerical / administrative skills including personal computer skills

Effective oral, listening and writing communications skills in both English and Spanish.

Ability to work effectively with people of diverse cultures, ages and economic backgrounds.

Current California driver’s license and legally required automobile insurance.

Typically, these skills are the result of a combination of education and experience equivalent to a high-school degree or GED equivalent and several years of experience working in a community service organization preferably direct client services in a health related organization.

The incumbent must be able to perform this job safely, without endangering the health or safety of him / herself or others.

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Patient Referral Coordinator (Dental)

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