Job Title: Assistant Director of Halle Women's Center

Supervisor: Chief Programs Officer

Classification: Exempt

Hiring Salary Range: $70,000 - $75,000 per year

Have you ever wanted a career that's fulfilling and rewarding? Have you ever worked in a place that prides itself in taking care of their employees? What about an organization that leads the way in the fight to end homelessness? If this sounds like a place for you check out what UMOM has to offer!

Benefits Package includes: Free Medical, Dental, Vision, Short Term Disability & Life Insurance/AD&D plans. In addition to: Paid Time Off, Paid Holidays, 401k with Employer Match, Legal Services, Professional Development Fund and more.

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description: The Assistant Director of Halle Women's Center provides high level leadership and management of UMOM's emergency shelter program serving single women. Responsibilities include directing case management, operations, and strategies related to delivering impactful programming in alignment with UMOM's mission. Oversees the creation of systems that aligns UMOM's shelter program to provide the most efficient, effective, and consistent delivery of services. The Assistant Director will work in close collaboration with community partners, and with UMOM's Leadership Team to align the strategic direction of the singles shelter program with UMOM's vision and goals. Directly oversees the Halle shelter program teams, the Halle shelter operations teams, and serves as program liaison to on-site community partnerships.

Essential Duties and Responsibilities:

Program Management & Development

• Leads the operations of the Halle shelter program, including oversight of housing & income-based programming, basic needs, health and safety, and compliance with contracts and regulatory agencies.
• Oversees the implementation of logic models related to the single women's shelter program.
• Guides the development, implementation, and maintenance of the policies and procedures of the emergency shelter program.
• Participates in the ongoing staff meetings for all departments overseen and in weekly client staffing as needed.
• Responsible for capacity and census for the Halle shelter program to ensure safety, quality of service, and fiscal impact.
• Reviews all second-level complaints and grievances from participants and responds according to policy.
• Shares the responsibility of being "on call" to provide guidance to staff trying to resolve conflict or crisis at the shelter.
• Serves as the primary liaison with all on-site community partners, including direction of work and performance management.
• Manages the Halle shelter budget, including adherence to all fiscal policies and procedures to ensure that UMOM is a good steward of its resources.

Program Leadership

• Supervises Halle Shelter teams; including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required.
• Supports the implementation of professional development plans for all direct reports and strengthens the development of middle management to build a talent pipeline in emergency shelter programs that encourages internal growth.
• Serves as a programmatic point person for licensing, accreditation, and monitoring visits.
• Accountable for all teams being compliant with UMOM's data quality standards, processes, and meeting/exceeding targets.
• Promotes a data driven and outcomes-based culture within all program teams.
• In partnership with the Data and Evaluation Department, oversees tracking and collection of multiple measures of performance to consistently demonstrate effectiveness and efficiency.

Community Relations

• Initiates, fosters, and maintains relationships with community partners to enhance services to shelter participants.
• Represents UMOM in local, state, and national community and advocacy groups as directed. Tracks public policy agendas and proposed legislation, analyzes impact to UMOM's mission, and keeps UMOM leadership informed of opportunities for impact and engagement.

Other duties as assigned by Leadership and/or Executives.

Qualifications and Competency Requirements:

Experience and Education

• High School or GED Diploma, required
• Bachelor's degree, preferred
• Minimum five years of professional experience, with at least three years of experience in relevant roles (e.g. non-profit management, program leadership, operations management, community-based organization positions)
• Minimum of three years of supervisory experience
• Demonstrated experience in program development and implementation of a department level vision, including successful change management at a department and/or multi-department level
• Clinical background preferred
• Knowledge of non-profit/social sector; experience working with underserved and/or disadvantaged populations is strongly preferred
• High proficiency in effective writing and communication

Computer skills

• Proficiency with Windows operating system, Microsoft Word, Excel, Power Point and Outlook
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.
• This is a Safety Sensitive position.

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, prioritize and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with occasional nights and weekends as needed to support the needs of the position and the organization. This position is expected to be onsite/in-person at least 90% of the time.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $70,000 - $75,000