Employment Center Receptionist

Job Title: Employment Center Receptionist

Supervisor: Employment Center Manager

Classification: Non-Exempt

Hiring Salary Range: $20.50 - $21.50 per hour

Have you ever wanted a career that's fulfilling and rewarding? Have you ever worked in a place that prides itself in taking care of their employees? What about an organization that leads the way in the fight to end homelessness? If this sounds like a place for you check out what UMOM has to offer!

Benefits Package includes: Free Medical, Dental, Vision, Short Term Disability & Life Insurance/AD&D plans. In addition to: Paid Time Off, Paid Holidays, 401k with Employer Match, Legal Services, Professional Development Fund and more.

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description: The Employment Center Receptionist plays a vital role in supporting our clients on their journey to sustainable employment and housing stability. This position serves as the welcoming face of our employment center, providing exceptional customer service to clients seeking assistance with job readiness and employment opportunities.

Essential Duties and Responsibilities:

Employment Services

• Serve as the welcoming face of our employment center, providing exceptional customer service to clients seeking assistance with job readiness and employment opportunities.
• Assist clients in accessing resources and referrals to our Job Readiness Series, ensuring they are equipped with the necessary tools to succeed.
• Work closely with case managers to establish time-sensitive employment and income plans tailored to each client's unique needs.
• Conduct initial assessments of clients refer them to their proper workforce specialists efficiently
• Collaborate with clients to co-create personalized employment plans, offering guidance and support throughout their journey.
• Facilitate documentation of employment readiness workshops to enhance clients' job-seeking skills and confidence.
• Provide ongoing customer support to clients utilizing our Employment Center, assisting with technology, job searching, and troubleshooting.
• Offer retention services to employed clients, addressing any issues that may arise in maintaining employment.

Documentation and Reporting

• Documents all clients contact in UMOM's internal database, Efforts to Outcomes (ETO) within 72 hours.
• Supports program staff in the completion of accurate employment documentation in ETO, addressing discrepancies ongoing.

Other duties as assigned by Leadership and/or Executives.

Qualifications and Competency Requirements:

Experience and Education

• High School or GED Diploma, required
• Minimum 2 years of experience working with at-risk populations and/or case management required
• Experience in and passion for workforce development, employment services, and vocational training preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
• Knowledge of the local publicly funded workforce development system is a plus

Computer skills

• Computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, prioritize and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.