Client Services Support Specialist - Farm and Food Worker Relief Program (FFWR)

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Client Services Support Specialist Job Compensation:

• $17.00 to $18.64 Per Hour (Depending on Experience).

Client Services Support Specialist Job Responsibilities: 

• Respond promptly and professionally to incoming Beneficiary’s inquiries in person, by telephone, or by email. 
• Check voicemail inboxes and return calls in a timely manner. 
• Identify customer questions, concerns, and overall needs and provide accurate answers and solutions to the Beneficiary’s queries. 
• In response to Beneficiary and sub-recipient questions, explain concisely, check for beneficiary understanding and acceptance, and offer data entry assistance and document uploads, as necessary.  
• Follow up with callers on complaint and/or question resolution status and address customer complaints compassionately and patiently. 
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties. 
• Redirect customers to appropriate FFWR teams and/or departments, including sub-recipients. 
• Develop professional relationships with Subrecipients through excellent customer service. 
• Collaborate with the FFWR team, sub-recipients, and other company departments to ensure overall customer and service satisfaction. 
• Provide software application support under the supervision of the Program Director and the lead MyCAP contact. 
• Handle support cases, including the replication of software bugs. 
• Assist Beneficiaries and sub-recipients with MyCAP data entry questions and provide guidance on the data upload process.  
• Identify root causes of MyCAP data issues and contribute to troubleshooting support issues. 
• Maintain updated knowledge of the FFWR program and MyCAP changes, including customer service policies. 
• Attend meetings, seminars, and workshops, and perform other duties as assigned.  

Client Services Support Specialist Job Qualifications:

•  Two years of post-secondary education in computer sciences, general studies science, human services, or a related field. Associate degree preferred.  
• At least two years of customer support/service experience (one year of additional experience may be substituted with one year of education for up to 2 years).  
•  Bilingual in Spanish and English (oral and written) 
•  Proficient computer skills (Microsoft Office Suite/Office 365).  
•  Good oral and written communication skills 
•  Ability to work irregular and/or flexible hours. Work hours will vary from 1^st and 2^nd shift and occasional weekends. 

Additional Eligibility Requirements: 

Employment with UMOS is contingent upon the successful completion of a criminal background check prior to employment.  
 

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $17 - $19