What are the responsibilities and job description for the IT Tech Support Specialist position at Umpqua Admin Services Corp.?
Description
Join the Umpqua Indian Development Corporation (UIDC) family!
About UIDC:
UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve.
Why Work for UIDC:
As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Comprehensive medical, dental, vision, and Rx coverage
- Paid Time Off
- Employer-paid life and disability plans
- 401k with up to 3.5% employer match
Provides second-level Information Technology-related hardware and software support to the IT Department. Work across all Tribal entities to determine the IS assets that are installed and maintained at each location. Duties include but are not limited to:
- Perform second-level IT support-related activities on issues regarding the use of computer hardware, computer software, telephony, and wireless communications devices (i.e. Mobile Devices) for Seven Feathers IT Department
- Manage all IT Department assets including: Workstations, Servers, Software, and Peripheral Devices
- Performs timely escalation of pending support-related issues to various resource departments for further analysis and resolution.
- Performs and documents installation and configuration of hardware / software for desktop computers, telephones, and office equipment. Maintains inventory of all such systems and ensures software licensing compliance.
- Provides reports as needed to the Chief Technology Officer for department operations.
- Conducts corrective and preventive maintenance of desktop computers, telephones, and office equipment. Maintains history log of all such actions performed.
- Adheres to industry standard guidelines, performs installation, maintenance, repair, and analysis of network systems and enterprise applications.
- Provides departmental training regarding associated business hardware and software.
- Maintains confidential information in verbal, written and electronic form. Limits access to information on a job related, need-to-know basis.
- Performs other duties as requested and within areas of expertise
Requirements
- Bachelor’s of Science in Computer Information Systems or equivalent mix of experience and certification / degree required.
- 10 years documented experience in maintenance and repair of desktop and network computer systems required.
- Microsoft Certified System Administrator certification preferred.
- Webhosting experience desired
- Website management and engineer
- Comptia Network
- Comptia Security ring experience desired
- Sharepoint Administration experience desired
- Excellent organizational, verbal, interpersonal, and customer relations skills.
- Microsoft Certified Desktop Support Technician certification or any 2 of the following:
- Comptia A
- Advanced computer skills in Microsoft Word, Excel and Outlook, with extensive experience in repair and maintenance of computer systems.
- Ability to work with a diverse group of individuals.
- Must be 21 years of age or older.
- Must be able to obtain a Class III Gaming License
- Current and valid Oregon Drivers License with the ability to qualify for the UIDC’s Drivers Program.
