What are the responsibilities and job description for the Collection Specialist - Financial Pacific Leasing position at Umpqua Bank?
Job Purpose
Responsible for individual results on assigned portion of the 1-30-day delinquent accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Communicates with lessees that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.
- Negotiates payment arrangements with the customers to ensure timely payment.
- Responsible for individual/group monthly delinquency goals.
- Ensures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
- Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees.
- Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
- Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs.
- Prepares status worksheets, buyouts and amortization schedules.
- Understands and utilizes company system and use of the phone dialer.
- Understands and utilizes system status coding.
- Prepares requests for Fair Market Values.
- Prepares Repossession Packets then refers them to the Asset Management department.
- Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
- Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
- Prepares demand letters when necessary.
- Notifies supervisor of any significant situations which may cause harm or loss to the company.
- Demonstrates compliance in assigned job function and applies to designated job responsibilities.
- Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.
- Provides highest level of customer service to all lessees, vendors, brokers and staff.
- Assists and supports other staff as needed.
- Regular and predictable attendance and punctuality.
- Performs all other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES NO
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Must be a high school graduate or equivalent.
