What are the responsibilities and job description for the Collections Specialist position at Umpqua Bank?
Description
Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.
The Position: We are looking for a collection specialist to join our Specialty Portfolio team. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on the Specialty delinquent accounts and effectively communicating with both internal and external customers to resolve delinquent contracts. The Specialist will also utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.
Essential Duties and Responsibilities:
- Communicates with lessees that are in a 1-30 day delinquent status on UBELF, FPC and UBVF specialty accounts via telephone, mail, email, text or personal contact.
- Responsible for making resolution arrangements when accepting less than total due.
- Responsible to meet or exceed individual delinquency goals on all assigned Portfolios.
- Insures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
- Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees where applicable.
- Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties.
- Understands the proper usage of extensions, rewrites, addendums, and forbearances. To include equipment repairs.
- Prepares status worksheets, payoffs and T-Values.
- Understands and utilizes company software and use of the auto dialer.
- Prepares requests for Fair Market Values.
- Prepares demand letters, Repossession Packets and Third Party Sale requests and refers them to the Asset Management department.
- Utilizes web based skip tracing tools to include Accurint and ID-Info.
- Refers accounts to outside field agents to initiate contact with delinquent customers.
- Works with FinPac's third party insurance company as well as the customer’s insurance companies regarding claims and coverage.
- Utilizes the broker base and in house broker representatives, relationship managers and vendor contacts to resolve first payment default delinquencies.
- Prepare files for Attorney Demand Letters/Litigation packets when necessary.
- Prepares Settlement packets to include FMV’s and Credit Bureau Requests.
- Maintain a positive business relationship with all UBELF, FPC AND UBVF contacts and business associates.
- Notifies supervisor of any significant situations which may cause harm or loss to the company.
- Demonstrates compliance in assigned job function and applies to designated job responsibilities. Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.
- Provides highest level of customer service to all customers, brokers and staff.
- Regular and predictable attendance and punctuality.
- Performs all other duties as assigned by management.
Requirements:
- Must be a high school graduate or equivalent.
- Previous collection experience.
- Detailed oriented.
- Good communication skills.
Benefits:
- Paid Time Off (PTO)
- Robust benefits package
- Recognition program
- Monthly incentive perks
- Thriving company culture
- Up to 40 hours of volunteer time allotted each year.
Compensation & Benefits: We offer a competitive total rewards package including base salary and comprehensive benefits. The hourly pay rate for this role is $20.00 - $22.28 with eligibility to earn incentives. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Salary : $20 - $22
